The MXD allows you to call for help, even if you are alone and cannot reach or use the telephone. Simply press the PHB and your MXD unit will call the response center where your unit will be identified and connected to a trained attendant. Even if you cannot communicate with your response center, attendants are trained to treat every received alarm as a call for help until they are sure that you are okay. Simply press your PHB to activate your MXD unit at any time.
Maintain Your Independence and Give Your Family Peace of Mind
Your home is where you’re most comfortable, surrounded by everything that’s familiar.
But, for seniors, estimates say that more than half of all falls that result in injury happen at home.
3307 BARADA STREET
P.O. BOX 399
FALLS CITY, NE 68355
Life Assist is an easy-to-use medical alert service designed to reduce the risk of living alone. In the event of a fall or emergency, help is available at the push of a button. The Life Assist Help Button connects you to a trained Personal Response Associate who can send help quickly, 24 hours a day, 7 days a week.
Tips: VRI Cares
How VRI Lifeline Medical Alarm Works
- Choose between the necklace or bracelet style Life Assist button
- When you need help, just press your Personal Help Button which activates the Care Center Communicator.
- Your Care Center Communicator then dials the Life Assist Response Center and establishes two-way voice communication.
- Within seconds, a Personal Response Associate accesses your profile and quickly assesses the situation.
- The Associate then contacts a neighbor, family member or emergency services based on your specific needs.
- The Personal Response Associate will follow up to ensure that help arrives.
All units have a one time installation fee of $30.00.
A basic unit comes with a necklace or bracelet for $ 30.00 per month.
For landline users who spend most of time at home and taken places by someone. Fall button can be added for $10.00 more.
MHelp Classic / $40.00 per month
For cellular phone users. Fall button can be added.
Belle GPS unit for $40.00 per month. Landline and cell phone users who are still on the go. Includes fall detection capabilities.
Frequently Asked Questions
Of course. Please call our Patient Financial Services Representative at 402-245-6542 to get set up. Please have your payment information available.
Yes. Your PHB is waterproof and should be worn in the bathtub or shower—both areas where individuals have a high number of slips and falls.
All buttons are water resistant and can be worn during a shower or bath. It is best not to submerge the button in water for long periods at a time. In fact, if a button looks a bit dirty, take a damp cloth or a damp toothbrush to clean the button. If accidentally pressed while cleaning, it’s okay just let the care center know you are fine and hit the button accidentally.
Your unit will not affect your telephone unless the unit has been activated by an alarm signal. The MXD will disconnect any call in progress and take control of the phone line when it is processing an emergency alarm, but will release the phone line for regular calls after your MXD is disconnected from the response center.
Your MXD unit is designed for flexible use. It may be taken with you on extended visits or to a new residence. Please contact your service provider prior to moving or reinstalling your MXD unit.
Your unit will only work in and around the place where the base unit is installed. The base unit can receive signals from the PHB from a distance of up to 600 feet.
You are welcome to test your unit as often as you desire, but it is recommended that you test your MXD unit at least every 30 days. Testing can usually be done in less than 3 minutes and, usually, will not involve any of your responders. The purpose of testing is to provide security and peace of mind. This is accomplished through regular usage, which promotes confidence and familiarity with your monitoring center and your equipment.
Manual Test Manually testing your MXD unit is easy. Simply press your PHB and wait for a response center attendant to speak to you through the base unit. The following occurs during a Manual Test:
- Immediately after you press your PHB, the unit will activate and announce, “Calling for Help.”
- The unit will dial your response center, and when connected, will announce, “Call Connected, Please Wait.”
- An attendant will soon talk to you over the unit’s speaker and ask if you need help. Tell them you are doing a monthly test.
- During each test, the attendant may verify your name, address, and telephone number.
- Attendants are available 24-hours a day, allowing you to test at your convenience when you are near the base unit and can talk to the attendant.
- If it is difficult for you to hear or communicate clearly over your telephone or MXD unit, you may want to have a friend or relative with you when you test.
Yes, all buttons are water resistant and can be worn in a shower or bath. It is best not to submerge the button in water for long periods at a time. In fact, if the button looking dirty, take a damp cloth or a damp toothbrush to clean the button. If accidentally pressed while cleaning, it’s okay. Just let the care center know you are fine and hit button accidentally.
A single STATUS light is located on the left lower edge of the large HELP button on the base unit, next to the word “STATUS” printed on the button (Figure 10). The STATUS light is programmed to display the following light signals when in normal operating mode:
- Steady Green: The MXD is properly plugged in to AC power and a telephone line, and is ready to call the monitoring center
- Steady Red: THE MXD has been activated by an alarm signal and is trying to call the response center. · Short Green Flash at periodic intervals: AC power is not available, and the MXD is being powered from its internal backup battery
- Short Red Flash at periodic intervals: The MXD is not connected to an operating telephone line.
- Short Orange Flash at periodic intervals: The MXD is being powered by its internal backup battery AND the MXD is not connected to an operating telephone line.
Don’t worry, give us a call and home service rep will bring you another one for a $10.00 charge. If the other one shows up, bring it by the hospital or call 402-245-6513 and arrangements will be made to pick it up.